Family law services complaint form

Family law
Publication date
Download
Complaint hardcopy form [PDF 278.51 KB]
Complaint hardcopy form [DOCX 93.52 KB]

Before making a complaint, read the Complain about a family law service page.

Webform

Your contact information

Service provider details

Service provided

Service provider address

Efforts to resolve your complaint

Please outline any steps you have taken to try to resolve this complaint with the service provider.

Details of complaint

Outline the details of the complaint below. Make sure you include what happened, who was involved, when it occurred and the type of service your complaint relates to (e.g. child contact service, family counselling, family dispute resolution).

If you have any supporting documents or evidence, make sure you attach it in this section. If you have more than one document to upload, you can send these to us by post or email using the contact details at the bottom of this form.

One file only.
20 MB limit.
Allowed types: pdf, docx, jpg, png, gif, xlsx, jpeg.

Outcome sought

What outcome/s are you seeking from your complaint?

Acknowledgement and consent

Please tick each box. If you have any questions about submitting a complaint, including questions regarding the acknowledgement and consent below or about submitting an anonymous complaint, contact us using the information below.

Contact us

Email: flscomplaints@ag.gov.au 

Phone: 02 6141 6666

Post:
Family Law Services Section
Attorney-General’s Department
Robert Garran Offices
3–5 National Circuit
Barton ACT 2600

Privacy notice

We handle personal information in accordance with the Privacy Act 1988. We collect personal information about individuals so we can carry out our functions. This includes to investigate and try to resolve complaints about family law services that are funded under the Family Relationships Services Program. Please be aware our staff may contact you for more information about your complaint.

We are seeking your consent to collect your personal information to help us manage your complaint.

This includes:

  • your name and contact details
  • information about the circumstances relevant to your complaint
  • information about services provided to you by organisations that we fund.

When investigating your complaint we may receive personal information about you from the provider you are complaining about. We will try to process complaints from those who wish to remain anonymous. However, we may not be able to investigate or respond to your complaint if you do not provide the requested personal information.

We will use your personal information to:

  • investigate your complaint
  • manage the complaints process, and
  • provide you with an outcome to your complaint.

We will only disclose your personal information to the service provider who is the subject of your complaint. Only your personal information that is relevant to responding to the complaint will be sent to the service provider. Your personal information will not be disclosed to any overseas recipients.

Our Privacy policy contains more information about how we handle personal information, how you can access and correct personal information that we hold about you, and how you can make a complaint about how we handle your personal information.