EL2 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Identifies and pursues solutions that align with strategic objectives
• Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating sound judgement in managing risk
• Translates organisational strategy for others, drawing attention to the links between tasks and strategic objectives
• Understands and promotes organisational strategy as it relates to the achievement of team, departmental and government objectives
• Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
• Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives

Demonstrates agility

• Anticipates future organisational priorities when setting short-, medium- and long-term goals
• Supports others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
• Acts on new information, approaches and ideas
• Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
• Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs
• Maintains and models composure under pressure
• Sustains high levels of productivity following setbacks and during periods of uncertainty
• Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly

Communicates effectively

• Demonstrates flexibility and sound judgement in use of communication channels to influence outcomes, deliver results and support organisational strategy
• Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage
• Delivers high quality, fit-for-purpose communication that is well structured and achieves strategic objectives
• Prepares and participates constructively in discussions and negotiations, demonstrating a strong grasp of key issues, stakeholders and strategic objectives
• Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
• Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground
• Builds team morale by communicating leadership decisions effectively

Leads with commitment

• Supports other leaders, including direct reports, to manage performance
• Takes responsibility for shaping team culture
• Delegates tasks appropriately to facilitate development and build team capability
• Takes responsibility for direct reports and team, and invests in their development
• Accepts accountability for actions of self and team
• Builds corporate knowledge and expertise by guiding, coaching and mentoring others
• Sets clear performance expectations, and provides timely, constructive feedback
• Addresses performance shortfalls in an appropriate, constructive and timely manner
• Acknowledges and rewards the contributions of others
• Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Improves productivity by working with others to reduce duplication and bring together diverse expertise where appropriate
• Liaises with stakeholders to maintain productive relationships, resolve conflict, keep relevant parties informed and achieve outcomes
• Anticipates and pre-empts barriers to collaboration, managing them effectively
• Appropriately manages competing stakeholder interests and viewpoints
• Develops internal and external relationships that align with strategy, harness expertise and enhance performance
• Promotes and models collaborative work practices
• Seeks input from team, colleagues and other stakeholders

Accountable for quality outcomes

• Maintains quality control over team output by setting and adhering to relevant performance standards
• Anticipates changes in business needs and ensures team is equipped to respond
• Anticipates problems and takes steps to minimise or prevent them
• Manages resource allocation responsively to ensure achievement of team and organisational objectives
• Makes sound judgements about priorities, balancing short-, medium- and long-term goals
• Takes responsibility for timely delivery of individual and team outcomes
• Maintains a continuous improvement approach to individual and team work
• Uses expertise of self and others effectively