EL1 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Manages risk by gathering and critically analysing information, and clearly communicating risks and benefits
• Questions traditional assumptions, coaching and supporting others to explore better ways of doing business
• Develops solutions with an orientation to the future, balancing immediate business needs with medium- and long-term objectives
• Demonstrates sound judgement, making independent decisions where appropriate
• Understands and supports organisational strategy as it relates to the achievement of team, departmental and government objectives
• Generates innovative solutions to problems, producing a range of options

Demonstrates agility

• Promotes openness to new information, approaches and ideas
• Maintains and models composure under pressure
• Sustains high levels of productivity following setbacks and during periods of uncertainty
• Supports others to maintain focus and productivity, encouraging them to embrace emerging opportunities
• Contributes to the development of an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
• Recognises when organisational priorities have shifted, and adjusts individual and team behaviour to meet the new goals
• Demonstrates a flexible approach to work, displaying willingness to meet evolving organisational needs

Communicates effectively

• Delivers high quality, well-structured communication that is fit for purpose
• Prepares for discussions, ensuring a strong knowledge and understanding of key facts and issues
• Adapts communication to the knowledge, experience and expectations of the audience
• Builds team morale by communicating leadership decisions effectively
• Selects appropriate communication channels and exercises sound judgement in sharing information with relevant people
• Listens carefully to the views of others, checking understanding by asking probing questions
• Influences others, including more senior stakeholders, by understanding different perspectives and finding common ground

Leads with commitment

• Accepts accountability for actions of self and team
• Enhances own strengths and addresses weaknesses
• Takes responsibility for direct reports and invests in their development
• Sets clear performance expectations, and provides timely, constructive feedback
• Addresses performance shortfalls in an appropriate, constructive and timely manner
• Builds corporate knowledge and relevant expertise by guiding, coaching and mentoring others
• Acknowledges and rewards the contributions of others
• Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Develops internal and external relationships that build understanding, knowledge and capability
• Collaborates with others from outside immediate work area in response to organisational needs
• Conducts stakeholder analysis to understand and respond to different perspectives and needs
• Seeks input from team, colleagues and other stakeholders
• Promotes co-operative work practices
• Recognises the value of diverse experience, education and backgrounds, harnessing strengths to enhance productivity
• Understands and acts to overcome the barriers to collaboration

Accountable for quality outcomes

• Takes responsibility for timely delivery of individual and team outcomes
• Identifies problems and assesses their significance, communicating risks appropriately
• Maintains a continuous improvement approach to individual and team work
• Considers short-, medium- and long-term goals when planning and prioritising work
• Uses expertise of self and others effectively
• Monitors the quality of team output and adheres to relevant performance standards
• Contributes to planning and resource allocation to ensure achievement of team and organisational objectives