SES Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Develops organisational strategy, finding creative and efficient ways to deliver successful outcomes
• Champions better ways of doing business
• Develops and communicates long-term organisational vision, interpreting political and economic trends to identify opportunities
• Anticipates and pre-empts problems from a holistic perspective, considering systemic as well as local impact
• Encourages others to question traditional assumptions, supporting them to look for more efficient approaches, then ensuring uptake
• Anticipates and acknowledges the risks inherent in creating new ways of doing business, supporting innovation while demonstrating effective leadership in managing risk
• Sets organisational strategy for others, drawing attention to the links between tasks and strategic objectives

Demonstrates agility

• Anticipates and removes barriers to the successful implementation of strategic vision
• Fosters agility by demonstrating willingness to relinquish existing approaches and roles to motivate others to do the same
• Responds constructively to setbacks
• Anticipates future organisational and government priorities when setting short-, medium- and long-term goals
• Seeks new information, approaches and ideas
• Sustains high levels of productivity in a dynamic environment by championing the benefits of new approaches and securing stakeholder support
• Motivates others to maintain focus and productivity by communicating a clear and compelling rationale for leadership decisions
• Develops an agile workforce by applying skills in a range of situations and coaching others to use skills flexibly
• Maintains and models composure under pressure

Communicates effectively

• Approaches discussions and negotiations with a strong grasp of key issues to deliver successful outcomes
• Confidently presents messages in a clear and articulate manner, translating strategic vision to suit the audience
• Delivers high quality, fit-for-purpose communication that achieves organisational objectives
• Flexibly uses communication channels to influence outcomes, deliver results and promote organisational strategy
• Listens and responds to others' verbal and non-verbal cues, checking understanding by asking probing questions
• Builds morale by communicating leadership decisions effectively
• Anticipates the perspectives of others in discussions and negotiations, and is prepared to engage

Leads with commitment

• Builds future organisational capability, anticipating future needs and ensuring the organisation is ready to respond
• Actively manages succession by coaching and mentoring others to share knowledge and build capability
• Displays awareness of self and others by adjusting leadership style to suit the environment
• Embraces responsibility for actions and decisions
• Takes responsibility for direct reports and team, and invests in their development
• Sets clear performance expectations, and provides timely, constructive feedback
• Addresses performance shortfalls in an appropriate, constructive and timely manner
• Supports other leaders, including direct reports, to manage performance
• Acknowledges and rewards the contributions of others
• Upholds and models the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Anticipates stakeholder perspectives and needs, pre-empts problems, and responds effectively to stakeholder issues
• Resolves conflict with diplomacy
• Champions the benefits of a workforce with diverse experience, education and backgrounds, encouraging others to work together
• Appropriately manages competing stakeholder interests and viewpoints
• Creates and sustains internal and external networks that align with strategy and enhance organisational performance
• Brings together diverse expertise where appropriate to deliver outcomes and improve productivity
• Actively seeks inputfrom relevant stakeholders to inform decision making and build relationships
• Demonstrates and promotes collaborative work practices
• Anticipates and pre-empts barriers to collaboration, managing them effectively

Accountable for quality outcomes

• Creates a culture of achievement, delivering high quality outcomes on time and on budget
• Understands staff capacity and makes decisions in a timely manner to allow staff to progress work
• Manages risk without compromising deliverables
• Engages in strategic workforce planning, managing resources effectively to ensure achievement of organisational objectives
• Accepts responsibility for business planning, risk management and corporate outcomes
• Maintains a continuous improvement approach, continually reflecting on own performance and striving to improve outcomes
• Makes sound judgements about priorities, balancing short-, medium- and long-term goals