APS6 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Generates innovative solutions to problems, producing a range of options for consideration
• Makes recommendations based on rigorous analysis and investigation
• Understands organisational strategy as it relates to team and departmental goals
• Identifies more efficient ways of working, sharing ideas appropriately
• Gathers and critically analyses information from diverse sources to explore ideas and complete tasks

Demonstrates agility

• Embraces new challenges, applying skills confidently in a range of situations
• Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
• Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
• Maintains control of emotions, behaving professionally in difficult situations
• Remains engaged and productive during challenging times
• Supports colleagues by remaining focused and constructive during periods of uncertainty

Communicates effectively

• Creates opportunities for others to be heard, monitoring verbal and non-verbal cues
• Identifies key stakeholders and tailors communication to meet their needs
• Produces high quality, well-structured documents that are fit for purpose and require minimal editing
• Selects and uses communication channels appropriately and effectively
• Clearly explains complex concepts, ideas and arguments to a range of audiences
• Enters discussions and negotiations with a clear view of the desired outcome(s)
• Influences others by presenting a clear and credible rationale, and persuasive counter-arguments
• Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages

Leads with commitment

• Builds corporate knowledge and expertise by guiding, coaching and mentoring others where appropriate
• Accountable for seeing projects and work tasks through to completion as well as for assisting others in own work area
• Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
• Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
• Understands own strengths and development needs, seeking opportunities for personal development and addressing performance shortfalls appropriately
• Acknowledges and recognises the contributions of others
• Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Recognises the value of diverse experience, education and backgrounds, seeking input and guidance from others
• Displays sound judgement in responding effectively to stakeholder needs
• Develops internal and external relationships that build awareness and understanding of other parts of the business
• Understands and acts to overcome the barriers to collaboration and produces a range of solutions
• Collaborates effectively within team and with other work areas as required

Accountable for quality outcomes

• Contributes to planning and resource allocation to ensure achievement of objectives
• Demonstrates awareness of risk and sound judgement, escalating issues appropriately
• Monitors the quality of own outputs and adheres to relevant performance standards
• Manages own time effectively to accomplish tasks, monitoring task completion against milestones
• Effectively prioritises own work in line with team and departmental objectives