APS5 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Understands organisational strategy as it relates to team goals
• Explores a range of solutions to problems
• Gathers and critically analyses information from diverse sources to explore ideas and complete tasks
• Identifies more efficient ways of working, sharing ideas appropriately

Demonstrates agility

• Demonstrates a flexible approach to work, displaying willingness to explore opportunities as they arise
• Maintains control of emotions, behaving professionally in difficult situations
• Remains engaged and productive during challenging times
• Recognises when team priorities have shifted, and adjusts behaviour to suit the new goals
• Remains open to new challenges, applying skills flexibly in a range of situations
• Supports colleagues by remaining focused and constructive during periods of uncertainty

Communicates effectively

• Demonstrates awareness of key stakeholders and tailors communication to meet their needs
• Uses communication channels effectively and appropriately
• Clearly explains ideas to a range of audiences
• Shares ideas and listens to the views of others
• Enters discussions with a clear view of the desired outcome(s)
• Produces well-structured documents that are fit for purpose
• Influences others by presenting a clear and credible rationale
• Listens carefully to the views of others, checking understanding by asking relevant questions and reflecting back key messages

Leads with commitment

• Self-evaluates own performance, benchmarking against feedback from supervisor and relevant others
• Acknowledges and recognises the contributions of others
• Understands own strengths and development needs, seeking opportunities for personal development and addressing shortfalls appropriately
• Accountable for seeing projects and own work tasks through to completion
• Understands and acknowledges own expertise and its limits, seeking advice and assistance when required
• Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Displays sound judgement in exploring solutions to stakeholder issues
• Develops internal relationships that build awareness and understanding of other parts of the department
• Understands the barriers to collaboration and produces a range of possible solutions
• Collaborates effectively within team and with other work areas as required

Accountable for quality outcomes

• Demonstrates awareness of risk and escalates issues appropriately
• Effectively prioritises own work in line with team and departmental objectives
• Adheres to relevant quality standards in the completion of own work
• Manages own time effectively to accomplish tasks, monitoring task completion against milestones