APS4 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Knows where to find information required to complete tasks
• Demonstrates sound judgement, escalating issues appropriately
• Recognises how tasks contribute to the achievement of team goals
• Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
• Finds workable solutions to problems, seeking advice from supervisor on the best course of action

Demonstrates agility

• Adjusts behaviour to suit new goals when team priorities change
• Accepts challenges, applying skills flexibly to meet a range of demands
• Works productively to achieve goals, even in difficult circumstances
• Supports colleagues by remaining focused and constructive during periods of uncertainty
• Asks for assistance when needed

Communicates effectively

• Follows direction and brings information to the attention of the most appropriate people
• Influences appropriately using facts, knowledge and experience
• Produces well-structured documents that are clear and easy to read
• Speaks clearly, focusing on the key points and using language appropriate for the audience
• Listens carefully to others, checking understanding of others' comments

Leads with commitment

• Understands and acknowledges own expertise and its limits, seeking advice and assistance where required
• Understands and acts on constructive feedback, seeking opportunities for personal development and addressing shortfalls appropriately
• Takes responsibility for seeing own work tasks through to completion
• Consults with supervisor to identify personal development or career goals
• Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Collaborates with other work areas as required
• Builds relationships with team and other peers to work as a supportive and co-operative colleague
• Assists other team members when needed
• Seeks input and keeps supervisor informed about work progress
• Recognises different working styles and adjusts personal style, actions and approach to suit the environment

Accountable for quality outcomes

• Manages own time effectively to accomplish tasks, monitoring task completion against milestones
• Adheres to relevant quality standards in completion of work
• Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
• Consults with supervisor to agree on priorities