APS3 Performance Expectations

Our performance expectations explain what we expect from our people. They encourage consistent performance and help us achieve our goals.

Creates solutions

• Finds workable solutions to problems, seeking advice from supervisor on the best course of action
• Demonstrates sound judgement, escalating issues appropriately
• Recognises how tasks contribute to the achievement of team goals
• Informs supervisor when work processes could be simplified, sharing ideas about how this could be achieved
• Seeks advice about where to find information required to complete tasks

Demonstrates agility

• Supports colleagues by staying on task during periods of uncertainty
• Responds flexibly to changes in team plans and schedules
• Accepts new work, applying skills flexibly to meet a range of demands
• Works as directed to achieve outcomes, even in difficult circumstances
• Asks for assistance when needed

Communicates effectively

• Produces documents that are clear and easy to read
• Speaks clearly, using language appropriate for the audience
• Shares facts, knowledge and experience appropriately with others
• Listens carefully to others, checking understanding of others' comments

Leads with commitment

• Takes responsibility for seeing own work tasks through to completion
• Understands and acts on constructive feedback, taking advantage of learning opportunities and addressing performance shortfalls promptly
• Consults with supervisor to identify personal development or career goals
• Upholds the APS Values, Code of Conduct and Employment Principles

Collaborates with purpose

• Recognises different working styles and adjusts personal style, actions and approach to suit the environment
• Builds relationships within team to work as a supportive and co-operative team member
• Assists other team members when needed
• Seeks input and keeps supervisor informed about work progress

Accountable for quality outcomes

• Consults with supervisor to agree on priorities
• Identifies barriers to completion of own work, and raises issues with supervisor as soon as they arise
• Adheres to relevant quality standards in completion of work
• Manages own time effectively to accomplish tasks